退款政策 Refund Policy

         退款政策
我們不提供任何退款服務。
我們僅對以下情況提供換貨服務：交付的產品存在生產缺陷、運輸過程中損壞以及發錯商品。從經銷商處購買或在樣品銷售活動中購買的產品不符合換貨服務條件。
要進行換貨，閣下需要在收到商品後14天內與我們聯絡，華達藥業有限公司 保留不受理14天後提出的任何請求的權利。
換貨服務
  1. 從速遞員處收到商品後，請立即檢查產品是否有任何磨損、破損或損壞，以及商品是否與閣下的訂單詳情一致。
  2. 如發現缺陷或損壞，閣下可以在收到商品後14天內拍攝照片（註明閣下的電話號碼／電郵地址及訂單號碼）並發送給我們的客戶服務，註明閣下的電話號碼／電郵地址及訂單號碼，我們將全程協助閣下完成換貨流程。
  3. 閣下可以通過電郵 info@wahtat-hk.com 與我們聯絡。我司同意換貨後，閣下可通過順豐速運或京東快遞將商品寄回華達藥業有限公司。閣下須承擔雙向運費。
    寄送地址：
    香港新界屯門天后路18號南豐工業城第4座1208及1211A室（華達藥業有限公司）
  1. 我們將對閣下的商品進行最終檢查，確保其處於可再銷售狀態後才會處理閣下的換貨。如未能通過我們的檢查，我們將安排將商品寄回給閣下，費用由閣下自行承擔。
換貨須滿足以下條件：
  • 商品在運輸過程中損壞
  • 商品存在生產缺陷
  • 商品保持原包裝
  • 無使用痕跡、磨損或人為損壞
  • 如對換貨有任何爭議，以華達藥業有限公司的決定為最終裁決。


    Refund policy
    We do not offer any refund service.
    We only offer exchange service if the products being delivered has defect from production, damage during course of delivery and wrong item sent. Products purchased from distributor or Sample Sales events are are not eligible for exchange service.
    To proceed with exchange, you will need to contact us within 14 days of receipt, Wah Tat Pharmaceutical Co. Ltd reserves the right not to process any request made after 14 days.
    EXCHANGE SERVICE
    1.After receiving the good from courier, please immediately check the product if there are any worn, tear or damage, and whether the good conforms with your order detail.
    2.If defect or damage are found, you can take a photo stating your phone number/email and order number and send it to our customer service within 14 days of receipt, stating your phone number/email and order number, we will assist you throughout the exchange process.

    3.You can contact us via email at info@wahtat-hk.com. Once we approve the exchange, you may return the item to Wahtat Pharmaceutical Limited via SF Express or JD Express. The customer shall bear the delivery cost for both ways.

    Shipping address:

    FLAT/RM 1211A BLOCK 4,
    12/F NAN FUNG IND CITY,
    18 TIN HAU RD TUEN MUN,NT 

    4.We will perform a final inspection on your item to ensure it is in a resalable condition before processing your exchange. In case it does not pass our inspection, we will arrange to deliver the item back to you at your own cost.

    The following conditions must be fulfilled for exchange:
    • The product is damaged from delivery
    • The product has defect from production 
    • The product remains in original packaging
    • No sign of use, wear and tear or intentional damage
    • In case of any dispute on the exchange, the decision from Wah Tat Pharmaceutical Co. Ltd shall be final.